You can now access some GP services online without having to phone or visit the surgery. Sign up now to online services and you will be able to use a website or app, such as Patient Access, to:
- Order repeat prescriptions
- Book and cancel some appointments
Our online services are quick, easy and convenient to use from a smartphone, tablet or computer.
They can save you time and help you take more control of your health, particularly if you have any long-term medical conditions which require regular monitoring and prescriptions.
Complete the Online Form (Patient Only)
To reduce footfall to the Practice the recommended method of registering for online service is by submitting your initial application online.
Please note: if you wish to register for online services, you are required provide 2 forms of identification, one of which must be photographic ID (e.g. driving license or passport).
Once you have been contacted by the practice to confirm receipt of your application, you can bring your ID to the surgery for verification between 4pm-6pm Monday-Friday.
Once verified, we will issue the necessary documentation for online services, and we aim to provide this within 15 working days. Please note we look closely at all applications for access to make sure they are genuine. Access can also be withdrawn at any time if there are concerns about patient confidentiality. If you are unable to use the online form please contact the Practice for advice.
Proxy Access to Online Services
If you are the parent of any children under the age of 12 you will need to fill in a ‘proxy’ access form to view their details. You can also grant access to a carer if you wish.
Patient Access Video Tutorials
Please note some of these services may not yet be available at the Practice. Please check with reception.
NHS England – Easy-read Guides to GP Online Services
A set of guides that use easy words and pictures to enable users to understand GP online services.
NHS England: Videos about using GP Online Services
Please have a look at the GP Online Services case studies below which gives the views of patients, practice managers and GPs about how easy and useful it is to book appointments, order repeat prescriptions and have access to medical records online.
The Patient Responsibility
You understand that it is your responsibility to keep your contact details updated and that you are responsible for the safety and security of your personal registration details for online services. You also understand that you can withdraw consent at any time by simply notifying the Practice in writing.
- Where access is granted to your registration details such as PIN, Practice ID, Access ID and CHI number will be sent via text message.
- The email address must be specific to the person making the request. It cannot be a shared account.
- Patients with a history of non-attendance at pre-booked appointments without cancelling will not normally be granted access to online appointment booking.
- Online appointments booked are to be cancelled by the patient as soon as it is determined it is no longer required.
- The Practice will not allow misuse of the online system and will monitor usage by individual patients. Where it is considered that a patient is misusing the system or is acting in a way detrimental a warning letter will be issued. Where the situation does not improve, or recurs, access will be removed permanently and without further notice at the discretion of the Partners. This will not affect your registration with the Practice.
- On approval request for online access you will be given access and instructions.
- Requests for reissue of access log-in details will be sent via text message.
- The status of repeat prescriptions requests should be checked online to confirm they have been prescribed before collecting any medications from the Pharmacy especially if requesting a item not on your repeat prescription record.
Abuse of the Online System
Abuse of the system includes, but is not exclusive to the following:
- Sending needless or abusive messages to the Practice
- Repeatedly booking and cancelling appointments
- Repeatedly booking appointments over a short period of time
- Booking appointments and not attending them
- Any offensive or abusive messages through the service
- Requesting prescriptions that you do not need.
We take the security of your information very seriously. Our clinical systems provider ensures that the information you provide when using the online services portal is protected. All communications with the web site are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL). Only you can see the personal information you enter.
Using the most up-to-date version of your web browser also improves security of information. Remember to close the browser after use, especially if someone else could access your computer.